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Hippo Hosting FAQs

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Web hosting is something everyone needs. We work with a huge range of clients from across all industries, down to individual clients looking for personal websites. Across our website, we’ve compiled a few FAQs to explain how our many services work, but we thought we’d put together some FAQs on what you can expect when working with us.

Tuesday, 14th March, 2023

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Web hosting is something everyone needs.

We work with a huge range of clients from across all industries, down to individual clients looking for personal websites. Across our website, we’ve compiled a few FAQs to explain how our many services work, but we thought we’d put together some Hippo Hosting FAQs on what you can expect when working with us.

Do you offer 24/7 support?
Yep!

Is your hosting based in the UK?
We’ve got servers all across the globe, so we can host your website at the closest possible data centre to where your customers are.

Do you sell domains?
Yes, we’ve got a huge range of domains and top-level domains (TLDs) to pick from.

Do I need to transfer my domain to you?
No, but we recommend it for more efficient support.

Do you accept direct debit?
Yes, we accept a range of payment options, debit and credit cards, direct debit, and even Bitcoin!

Can I use my own site builder?
You can use any downloadable site builder you want.

Do you offer your own site builder?
We do! And we’ll build a close-match conversion of your existing website in our own site builder from £199+VAT.

What payment plans do you offer?
We offer monthly, triennial, and annual payment plans.

Do you offer discounts to charities?
Yes we do! Get in touch and let’s get your website sorted.

Do you work with web designers?
Yes, we offer a discounted service to web designers. Please check out our Web Designers Club page for more information.

Do you send quotes on hosting prices?
We keep our pricing up front, but if you’re looking for a more bespoke option, get in touch, and we can get a quote sorted for you.

What’s with the hippo?
His name’s Harry the Hippo! And we’ve got a whole blog about that, but long story short, our MD’s daughter designed the characters and they became the perfect mascot.

How do I get a hippo?
All of our hosting packages come with a free Hippo!

If you can’t find an answer in our Hippo Hosting FAQs about how we do things here at Hipposerve, don’t hesitate to drop us an email at sales@hipposerve.co.uk or call us on 0330 043 1502.

Welcome to Our World!

With over two decades of experience under our belts, each of us at Hipposerve brings a rich blend of expertise, whether it’s in technical know-how, stellar support, or savvy sales. We’ve seen the good, the bad, and the ugly in hosting services, and that’s exactly why customer happiness tops our list. We started Hipposerve with a simple goal: to make hosting hassle-free so you can focus on promoting your business or brand.

Why Choose Us?

We’re not just about unbeatable prices and top-notch service. When you join our family, you get to enjoy a bundle of Hippo Perks:

 

  1. Great offers on all our Domain TLD’s and even free on select hosting plans.
  2. Complimentary hosting for registered UK Charities – we love giving back!
  3. Hassle-free website migration, because moving to a new provider shouldn’t be a headache.
  4. Up to 50% off our hosting prices for web designers and developers.

Easy Ordering

Getting started is a breeze. Our fully automated online process means you can sign up for a hosting package in just a few clicks. But hey, we’re all ears if you’d rather chat about options or have any questions. Just drop us a message at our support desk, and we’ll be right with you!

Just a quick note for our readers: The articles you find in our blog are a collection from Hipposerve’s past. Keep in mind that some of these posts might talk about products we no longer offer, or mention old prices and deals that have since changed. For the most up-to-date information on what’s available, including current prices and offers, please check out our main website pages. Oh, and just so you know, we can’t honour any prices or offers mentioned in our older blog posts. Thanks for reading!

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Harry Hippo

Meet Harry Hippo, the charismatic and slightly unconventional Admin at Hipposerve! Known for his love of the lush and muddy swamps, Harry is a proud vegetarian, favoring the simplicity and freshness of grass — it's his idea of haute cuisine. But don't let his calm, herbivorous lifestyle fool you; Harry is as passionate about swimming as he is about server uptime. With a splash and a dash, he glides through waters (and web hosting issues) with equal grace. Whether he's troubleshooting in the digital world or doing the backstroke in his favorite swamp, Harry brings a unique blend of charm, expertise, and a bit of hippo humor to everything he does. So, if you find your website in deep water, just remember: Harry Hippo is the one to pull you ashore!